Free local calls to go part II [1 February 1998]
A correspondent received a letter dated 23 January from Graham Wallace which said, in part:
... we have taken the decision, in principle, to convert customers to our new tariff packages. This will, of course, mean the removal of free 'cable to cable' calls ... No final decision has been taken on when or how we will make the change ...
Another correspondent has sent me a letter which states, in addition, that the decision was a 'commercial' one.
Quite apart from the defensive language, these letters leave some loose ends. For example, 'conversion' was always understood to be scheduled for June 1998 yet has become vague. I have a suspicion why this is so, and have written a letter to CWC to try to draw out some answers.
You can view the whole 23 January letter here (60KB).
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