| Problem |
Progress |
| Ex-Videotron customers incorrectly billed at weekday rates for Good Friday and Easter Monday |
Resolved up to a point - people who complain are being compensated piecemeal, although it is still not known whether or not those who do not complain will be compensated |
| Advertising and marketing material fails to mention that ex-Videotronners would lose unmetered local calls if they move to CWC tariffs |
Resolved - complaint investigated by the ASA and a ruling made; both complaints upheld |
| Advertising material fails to mention that 50p flat rate national calls on Saturdays are not available to ex-Videotronners |
In hand - complaint being investigated by the ASA |
| Advertising material states that '1998 is the year of the cheaper phone call' which will be untrue if unmetered local calls are removed |
Resolved - complaint investigated by the ASA and a ruling made; complaint upheld |
| Increase in monthly line rental |
Resolved - this has taken place over two months (February and March) and is probably legally justifiable |
| Removal of Combined Services Discount (£3.70 per month) for ex-Videotronners with phone and TV |
Resolved - the removal has been made over two months, and those affected should challenge the removal |
| Removal of Direct Debit Discount (£1 per month) for ex-Videotronners with phone and TV |
Resolved - there is no removal, although the confusion over removals was such that many people thought it was being removed |
| Undefined call costs between Videotron and former (Videotron now CWC) or (new CWC) numbers |
Resolved - calls between existing Videotron and either (former Videotron now CWC) or (new CWC) numbers in Videotron areas are unmetered off-peak |
| Change of basis of charge for 1571 voice mail |
Resolved - there is no charge for 1571 |
| Different charges for 0345, 0645, 0845 numbers |
Resolved - these are now all classified in the 7 February 1998 CWC tariff as 'local type' and have the same charge (0.85p per minute off-peak, rather than the 0.75p per minute for a true local call) |
| Arbitrary 67% increase in minimum call cost |
No issue - confusion was because CWC minimum call charge is 5p on weekdays and 3.5p at weekends |
| Difficulty of obtaining full printed tariff information |
Resolved - OFTEL have directed CWC to 'make available appropriate parts of their price list to 'any person who may request such a copy'' |
| Removal of subscribers from Videotron contracts without their consent |
Resolved - CWC are now advising ex-Videotronners to remain on the Videotron contract where it is of benefit to them to do so, and are compensating or have compensated those who were removed: the Which? article has uncovered five people who are now suing CWC over this |
| Removal of Videoway (Videotron set-top box) |
Resolved - there is only an obligation on CWC to provide a cable television service: how that service is transmitted is not contractually defined |
| Unannounced amalgamation of French and German television channels |
Resolved - there is only an obligation on CWC to provide a cable television service: what that service is is not contractually defined |
| Unannounced removal of Italian television channels and NBC |
Resolved - there is only an obligation on CWC to provide a cable television service: what that service is is not contractually defined |
