About turn!

A Customer Care employee
August 1997
That same employee
April 1998
I can confirm that whilst we have decided to cease offering free Local Calls to new customers, existing customers will remain on their current tariffs. They will have the option to migrate or change their services to one of our packages that suit their requirements. However this decision will not be forced on them. With regard to your concerns about the free local calls, I can advise that we have no plans as yet for this service to be removed from customers who have remained on the former Videotron tariff. [...] Should any changes be made in this area, please be assured that you will receive notification of the same.

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