February 1997 (effective from 19th February 1997) SPECIAL TELEPHONE FEATURES # Call Waiting # Reminder Call # Short Code Dialling # Call Barring # Call Divert * # Voice Mail** (Free Service) Any 1 £1.49 Any 2 £2.49 Any 3 £2.99 Any 4 £3.49 All 5 £3.99 * Diverted calls are charged as if you are making a call from your telephone to the diverted number ** Subject to availability CALL CHARGE PERIODS Daytime (D) Monday to Friday 8am - 6pm Evening (E) Monday to Friday 6pm - 8am Weekend (W) Midnight Friday to Midnight Sunday, UK Public Holidays NATIONAL CALL CHARGES (Pence Per Minute) CALL TYPE* D E W National (over 35 miles/56km) (N) 7.87 3.53 2.59 Regional (up to 35 miles/56km) (R) 7.34 2.80 2.47 Local (L) 3.41 1.46 0.88 Local Videotron to Videotron 3.41 Free Free *For call Destinations see Table One REVERSE CHARGE CALLS Call charges are variable, with a minimum charge of £1.50 per call. (See General Notes below). LINES Monthly Standard Rental Installation First Telephone Line £7.10 £35.00 Second or Subsequent Lines £6.25 £20.00 TELEPHONES Purchase Rental Price Price Audioline 8 £19.99 £1.25 per month Audioline 19 £39.99 £1.99 per month CALL CHARGES FOR SPECIAL SERVICES Pence Per Minute FIXED D E W CHARGE Band 1 - Freephone Numbers 0.00 0.00 0.00 0.00 PAGER CALL RATES Band 2 - Free to caller pagers 0.00 0.00 0.00 0.00 Band 3 - Low charge pagers 3.53 1.65 1.65 3.53 Band 4 - Display & other charged pagers a - low charge display pager 4.00 3.29 3 29 0.00 b - display pager 10.58 4.70 4.70 3.53 c - fixed charge pager 0.00 0.00 0.00 24.68 d - fixed high 0.00 0.00 0.00 49.49 D charge pager 31.41 E 31.41 W e - fixed low charge pager 0.00 0.00 0.00 3.21 INFORMATION AND PREMIUM RATE SERVICE CALL RATES Band 5 - Premium rate services a - high premium rate services 176.25 176.25 176.25 0.00 b - premium rate B 48.00 35.99 35.99 0.00 c - premium rate C 39 00 39.00 39.00 0.00 d - premium rate D 38.82 25.50 25.50 0.00 e - premium rate E 45.00 33.72 33.72 0.00 f - premium rate F 29.00 29.00 29.00 0.00 g - premium rate G 45.83 34.59 34.59 0.00 h - BT One Shot 0.00 0.00 0.00 41.13 MOBILE PHONE CALL RATES Band 6 - Cellnet and Vodafone 37.49 24.99 12.49 0.00 Band 7 - a - Mercury One-2-One* 12.93 9.40 9.40 0.00 b - PCN rate services 12.93 9.40 9.40 0.00 c - Vodafone services 11.52 6.35 6.35 0.00 Band 8 - Other GSM mobile telephones 38.54 27.03 27.03 0.00 LOCAL CALL RATE NUMBERS Band 9 - 3.41 1.46 0.88 0.00 eg: 0345, 0845 SPECIAL CALL RATE NUMBERS Band 10 - a - National rate 10.58 5.88 5.88 0.00 b - BT Phonebase 9.40 5.88 5.88 0.00 DIRECTORY ENQUIRIES Band 11 - Directory Assistance 48.00 35.99 35.99 21.15 OTHER CHARGED SERVICES Band 12* - Speaking Clock 4.72 4.72 4.72 0.00 Band 13** - INMARSAT 705.00 705.00 705.00 0.00 Band 14 - Operator Alarm Call (100) 0.00 0.00 0.00 29.00 OTHER SERVICES Band 15 - Operator & Emergency Services 0.00 0.00 0.00 0.00 *Minimum charge of 4.7p per call **Minimum charge 10.58p per call NOTES 1. Calls to BT display pagers can also be placed by dialling 0181 840 7000, at normal usage rates 2. A fixed charge is a charge per call not per minute and is charged in addition to any pence per minute rate indicated. 3. Charging for calls to Vodafone, Mercury One-2-One and Cellnet commence when the called party answers or when a recorded announcenemt is returned from the cellular network. 4. For full details of which dialling codes correspond to each price band, please call Videotron Customer Service. GENERAL NOTES: All prices are inclusive of VAT and calculated to two decimal places. The charge for a call is the appropriate tariff per minute multiplied by the call duration, rounded to the nearest 1p. Unless a higher minimum charge is indicated there is a minimum charge of 3.53p per call, inclusive of the fixed charge where appropriate (Call duration time is expressed in minutes and seconds). The prices shown are correct at the date of publication. Videotron reserves the right to introduce changes in accordance with its agreements with customers. Telephone calls will appear on your bill as VAT exclusive, rounded to the nearest 1p. Reverse charge calls can be received but not made from a Videorron phone line. These call charges are variable (with a minimum charge of £1.50). The amount billed for a reverse charge call depends on the charge levied by the carrier concerned and is a lot higher compared to direct dialled calls. Reverse charge calls you have accepted may take a number of months to appear on your bill. Free Local Calls apply to calls made from a standard telephone line from a residential Videotron telephone customer to any other Videotron telephone customer, 6pm to 8am Monday to Friday, all day weekends and UK Public Holidays. Certain Internet Service Providers charge for services they provide directly to customers. It is the customer's responsibility to ensure the Internet Service Provider's number dialled from their PC is a Videotron number to qualify for Free Local Calls. Videotron Corporation Ltd is the authorised agent of associated companies holding telecommunications licences. Registered office: Videotron House, 76 Hammersmith Road, London W14 8UD. Registered in England No. 2719477. VAT no. 522 351 91.